Tripled Qualified Lead Intake Without Adding Staff
Riverside Law Offices
3×
Qualified leads per week
85%
Intake time reduction
62%
Cost per lead decrease
0
Staff added
The Challenge
Riverside Law handles personal injury and workers' compensation cases. Every potential client call required a paralegal to spend 12–15 minutes on the phone screening the case before it could reach an attorney. With an average of 60 inbound calls per week and three paralegals, intake was consuming 35% of their capacity. Partner James Whitfield knew they were losing good cases to competitors who responded faster. "Our intake process was a bottleneck. We couldn't scale without hiring, and good paralegals are hard to find."
The Solution
Agent Four's voice agent now handles the full intake interview: type of incident, date, injuries sustained, insurance status, and whether the statute of limitations is at risk. The agent scores lead quality in real time using a custom rubric and routes strong leads to a paralegal for same-hour callback. Weak leads receive an honest response about case viability.
The Results
In the first 90 days, qualified lead intake tripled — not because more people called, but because the firm stopped missing calls and started responding faster. Average intake time dropped from 14 minutes to under 3 minutes for the AI-handled portion. Cost per qualified lead decreased 62%. The firm hired zero additional staff.
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